Privacy Policy & Cookie Policy

1. Introduction

QogentMed is a specialized platform operated by Qogent Global ("Company," "we," "us," or "our"), a leading educational consultancy company founded in 2014. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qogentmed.com and use our medical education consultancy services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide through:

• Contact Forms: First name, last name, email address, phone number with country code, subject of inquiry, and detailed messages
• Newsletter Subscriptions: Email addresses for educational updates and program information
• Consultation Requests: Educational background, career goals, preferred countries, and academic qualifications
• Assessment Tools: NEET scores, educational preferences, and eligibility information

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Analytics Data: Website performance metrics, user behavior patterns, geographic location (country/region level)
• Technical Data: Session information, user agent, referral sources, form submission timestamps

2.3 Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics for understanding user behavior
• Functional Cookies: Rate limiting, form preferences, and user experience enhancement
• Marketing Cookies: Social media pixels and advertising tracking (with consent)

3. How We Use Your Information

We use collected information for the following purposes:

• Educational Consultation: Providing personalized guidance for medical education abroad
• Program Matching: Recommending suitable universities and programs based on your profile
• Application Support: Assisting with university applications, documentation, and visa processes
• Communication: Responding to inquiries, sending educational updates, and program notifications
• Website Improvement: Analyzing usage patterns to enhance user experience and content
• Legal Compliance: Meeting regulatory requirements and preventing fraud
• Marketing: Sending relevant educational opportunities and program updates (with consent)

4. Information Sharing and Disclosure

4.1 We Share Information With:

• Educational Institutions: Partner universities for application processing (only with your explicit consent)
• Service Providers: Third-party vendors who assist in our operations (subject to strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our legal rights

4.2 Third-Party Services We Use:

• Supabase: Content management for blog posts and educational content (no personal contact data stored)
• Slack: Internal team notifications for contact form submissions
• Google Analytics: Website performance and user behavior analysis
• Social Media Platforms: Facebook, LinkedIn, Instagram, YouTube, Twitter for educational content sharing
• Qogent Global Systems: Parent company CRM and communication systems for comprehensive student support

4.3 What We Never Do:

• Sell your personal information to third parties
• Share contact details without explicit consent
• Use information for purposes other than educational consultation
• Store credit card or payment information on our servers

5. Data Security and Retention

5.1 Security Measures:

• SSL/TLS encryption for all data transmissions
• Regular security audits and vulnerability assessments
• Access controls and authentication for administrative systems
• Anti-spam and bot protection mechanisms
• Rate limiting to prevent abuse

5.2 Data Retention:

• Contact Form Data: Processed immediately via Slack, not stored in our database
• Newsletter Subscriptions: Retained until you unsubscribe
• Consultation Records: Maintained for 7 years for educational continuity
• Analytics Data: Anonymized and retained for 26 months (Google Analytics default)
• Marketing Data: Deleted within 30 days of unsubscribe request

6. Your Rights and Choices

6.1 Your Privacy Rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Revoke consent for data processing at any time

6.2 How to Exercise Your Rights:

To exercise any of these rights, contact us at:

• Email: hello@qogentglobal.com with "Privacy Request - QogentMed" in the subject line
• Written request to our headquarters or India office address

We will respond to your request within 48 hours (standard response time for all Qogent Global inquiries).

6.3 Cookie Preferences:

You can manage cookie preferences through:

• Browser settings to block or delete cookies
• Opt-out of Google Analytics: Google Analytics Opt-out
• Social media advertising preferences through respective platforms

7. International Data Transfers

As we operate primarily in India and serve students seeking education abroad, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where available
• Encryption and security measures for all transfers
• Partner university agreements with data protection clauses

8. Children's Privacy

Our services are intended for individuals aged 16 and above who are considering medical education. We do not knowingly collect personal information from children under 16. If you are under 16, please have your parent or guardian contact us on your behalf.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you via email for material changes
• Provide 30 days notice for significant changes affecting your rights
• Maintain previous versions for your reference

10. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, specifically:

• Information Technology Act, 2000 and Rules
• Personal Data Protection Bill (when enacted)
• Consumer Protection Act, 2019
• Indian Contract Act, 1872

While Qogent Global operates internationally with offices in UAE, USA, and India, any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information: